FAQs

We’re handmade with care in Denver, Colorado.

We never test our products on animals nor do we purchase ingredients tested on animals.

Vegetarian, yes. Vegan, no; as many strict vegans do not use beeswax, a key ingredient in several of our products.

Everything but Monopoly money :) Actually, we accept all currencies supported by Shopify. You can also display product pricing to one of three popular international currencies right from the top of our home page.

Good question! Reach out to us at 411@theblacktravelbox.com for wholesale pricing and purchase details.

Although our products are made to endure the heat and cold, try to keep them stored in a cool, dry place when you can.

You’ve got about one year from opening to use your product but most folk use their 2oz jar within 1-3 months. Keep in mind that repeated usage may cause our natural ingredients to break down more quickly. Always close you container after use and try to keep it out of extreme heat and cold.

Yes, our products are safe to use daily. Feel free to use with the routine that feels best for your hair and skin.

Email us! We’ll be happy to look into the discrepancy and get the product you ordered to you ASAP.

Shoot us an email. We’ll be happy to look into the issue and get a replacement shipment of the product you ordered to you ASAP.

We ship out orders within two to three business days of receiving the order. With standard U.S. shipping you should receive your product in 4-6 days.

Besides the US and Canada, we ship to most U.S. armed forces addresses globally. More international locations coming soon!

Shipping is only $6.99 within the states–just $15.99 to everywhere else!

Thank you for your service! We proudly accept most armed forces addresses, although shipping times may vary. Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the shipping section.

We have a 100% money back guarantee. If you have a change of heart, no problem! Send us back any unused product free of charge within 90 days of receipt for a full refund.

Contact us at 411@theblacktravelbox.com for assistance in printing out a free return label.

1. Select "Subscribe & Save" on the product detail page.
2. Select the quantity and schedule that works for you, from monthly to every six months.
   
3. Skip your deliveries or cancel your subscriptions at any time by visiting Manage Your Subscriptions
   
4. In advance of each delivery, we will send you a reminder email showing the item price and any applicable discount for your upcoming delivery.
   

1. Go to Manage Your Subscriptions.

2. Hover over the subscription for the item you'd like to modify. On mobile devices, tap the subscription item.

3. Click Skip next delivery.