We ship out orders within two to three business days of receiving the order. With standard U.S. shipping you should receive your product in 4-6 days.

Besides the US and Canada, we ship to most U.S. armed forces addresses globally. More international locations coming soon!

Shipping is only $6.99 within the states–just $15.99 to everywhere else!

Thank you for your service! We proudly accept most armed forces addresses, although shipping times may vary. Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the shipping section.

We have a 100% money back guarantee. If you have a change of heart, no problem! Send us back any unused product free of charge within 90 days of receipt for a full refund.

Contact us at 20411@theblacktravelbox.com">411@theblacktravelbox.com for assistance in printing out a free return label.

We’re handmade with care in Denver, Colorado.

We never test our products on animals nor do we purchase ingredients tested on animals.

Vegetarian, yes. Vegan, no; as many strict vegans do not use beeswax, a key ingredient in several of our products.

Everything but Monopoly money :) Actually, we accept all currencies supported by Shopify along with Paypal, Google, and Afterpay.

Good question! Reach out to us at wholesale@theblacktravelbox.com for wholesale pricing and purchase details.

Pre-order items are items new to BTB typically launched with limited initial quantities. All "PRE-ORDER" items are clearly marked. If an item is not marked pre-order, we have it in stock ready for immediate shipment. Pre-Order items are produced in limited quantities and are expected to ship within 1-3 weeks. Expected release dates can be found in their respective descriptions. If you purchase a pre-order, the item will be reserved for you and mailed out as soon as the item is available in stock. We will notify you via email at the time of shipment. 

Although our products are made to endure the heat and cold, try to keep them stored in a cool, dry place when you can.

You’ve got about one year from opening to use your product but most folk use their 2oz jar within 1-3 months. Keep in mind that repeated usage may cause our natural ingredients to break down more quickly. Always close you container after use and try to keep it out of extreme heat and cold.

Yes, our products are safe to use daily. Feel free to use with the routine that feels best for your hair and skin.

Email us! We’ll be happy to look into the discrepancy and get the product you ordered to you ASAP.

Shoot us an email. We’ll be happy to look into the issue and get a replacement shipment of the product you ordered to you ASAP.