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We offer free shipping on all orders over $35. Returns are accepted within 30 days of purchase. Please visit our Returns Policy page for more details.
As a globally recognized, multi-cultural lifestyle brand, we aim to provide travelers with products tailored to their hair and skin care needs.
my darling husband bought this for me to try out in the hopes that it would cut back on the amount of liquid i pack for our next trip. The shampoo cleaned and lathered decently, but the conditioner on my naturally curly hair was a joke. . . felt oily and dry and created no real slip i would need to detangle on a week-long cruise. . . this was a nice idea but not great execution.
Thanks so much for your honest review—and kudos to your husband for the thoughtful gift! We’re glad to hear the shampoo worked decently, but we’re sorry the conditioner didn’t meet your expectations.
Because our bars are waterless and highly concentrated, they work a bit differently than liquid products. With the conditioner especially, adding plenty of water during use helps activate the bar and create that slip that’s so essential for detangling. That said, we know every curl pattern is unique, and we truly appreciate you sharing your experience.
Your feedback helps us improve, and we’re grateful you gave us a try.
—Michelle, Team BlackTravelBox
I love the products I ordered but noticed that the scents the products had at the inception of this company has changed…no scent really. :pensive:. Not sure how often I will reorder in light of this major change. In the past product scent I got many COMPLIMENTS when I used the scented products and nothing smelled as good as the original scent.
Hey Adrina,
Thank you for your love and support! We’re thrilled to have you as part of the BlackTravelBox family.
We totally understand the importance of those delightful scents that make you feel confident and fabulous. Rest assured, we haven’t made any major changes to our beloved formulations or scents. Sometimes, natural ingredient variations can cause slight differences, or there might have been an issue during transit.
Our community constantly showers us with love for our scents, which is why we’ve kept our formulas just as they are since day one. Your feedback means the world to us, and we’ll keep it in mind moving forward.
If you have any other concerns or think your product might have been affected during shipping, please reach out to us at 411@theblacktravelbox.com. We’re here to ensure you always have the best experience with BlackTravelBox.
Best,
Michelle
Team BlackTravelBox
I love the lip balm and and body balm!!
Paid for this and I will like for you to honor the process
But works great.
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