FAQ

FAQ

Every one of our most commonly asked questions is answered below. Can’t find what you’re looking for? Contact us instead!

SHIPPING & RETURNS

WHEN DO BLACK TRAVEL BOX ITEMS SHIP?
COUNTRIES DO YOU SHIP TO?
WHAT ARE YOUR SHIPPING FEES?
DO YOU SHIP TO MILITARY ADDRESSES?
WHAT'S YOUR RETURNS AND REFUNDS POLICY?

GENERAL

WHERE ARE BLACK TRAVEL BOX PRODUCTS MADE?
DO YOU TEST ON ANIMALS?
ARE YOUR PRODUCTS VEGAN?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
WHAT DOES IT MEAN WHEN AN ITEM SAYS PRE-ORDER?

PRODUCTS

HOW DO I STORE MY BLACK TRAVEL BOX PRODUCTS?
HOW LONG IS THE SHELF-LIFE OF MY PRODUCTS AS SOON AS I OPEN IT?
CAN I USE THE PRODUCTS DAILY?
WHAT IF I RECEIVED THE WRONG PRODUCT?
WHAT IF THE PRODUCT I RECEIVED IS DAMAGED?

SHIPPING & RETURNS

WHEN DO BLACK TRAVEL BOX ITEMS SHIP?

We ship out orders within two to three business days of receiving the order. With standard U.S. shipping you should receive your product in 4-6 days.

WHAT COUNTRIES DO YOU SHIP TO?

In addition to the USA and Canada, we also ship worldwide to the following countries: Australia

Belgium

Canada

Croatia

Cyprus

Denmark

Estonia

France

Germany

Gibraltar

Hong Kong

Iceland

Indonesia

Israel

Japan

Korea,

Republic of Lithuania

Luxembourg

Netherlands

New Zealand

Poland

Portugal

Singapore

Sweden

Thailand

United Kingdom

WHAT ARE YOUR SHIPPING FEES?

We offer free shipping worldwide on orders $35+. Otherwise, shipping is only $6.99 within the states–just $15.99 to everywhere else!

DO YOU SHIP TO MILITARY ADDRESSES?
Thank you for your service! We proudly accept most armed forces addresses, although shipping times may vary. Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the shipping section.

WHAT'S YOUR RETURNS AND REFUNDS POLICY?
We have a 100% money back guarantee. If you have a change of heart, no problem! Send us back any unused product free of charge within 90 days of receipt for a full refund.

Contact us at 20411@theblacktravelbox.com"
411@theblacktravelbox.com for assistance in printing out a free return label.

GENERAL

WHERE ARE BLACK TRAVEL BOX PRODUCTS MADE?
We’re handmade with care in Denver, Colorado.

DO YOU TEST ON ANIMALS?
We never test our products on animals nor do we purchase ingredients tested on animals.

ARE YOUR PRODUCTS VEGAN?
Vegetarian, yes. Vegan, no; as many strict vegans do not use beeswax, a key ingredient in several of our products.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Everything but Monopoly money :) Actually, we accept all currencies supported by Shopify along with Paypal, Google, and Afterpay.

CAN I BE A RESELLER?

Good question! Reach out to us at wholesale@theblacktravelbox.com for wholesale pricing and purchase details.

WHAT DOES IT MEAN WHEN AN ITEM SAYS PRE-ORDER?
Pre-order items are items new to BTB typically launched with limited initial quantities. All "PRE-ORDER" items are clearly marked. If an item is not marked pre-order, we have it in stock ready for immediate shipment.
Pre-Order items are produced in limited quantities and are expected to ship within 1-3 weeks. Expected release dates can be found in their respective descriptions. If you purchase a pre-order, the item will be reserved for you and mailed out as soon as the item is available in stock. We will notify you via email at the time of shipment.

PRODUCTS

HOW DO I STORE MY BLACK TRAVEL BOX PRODUCTS?

Although our products are made to endure the heat and cold, try to keep them stored in a cool, dry place when you can.

HOW LONG IS THE SHELF-LIFE OF MY PRODUCTS AS SOON AS I OPEN IT?

You’ve got about one year from opening to use your product but most folk use their 2oz jar within 1-3 months. Keep in mind that repeated usage may cause our natural ingredients to break down more quickly. Always close you container after use and try to keep it out of extreme heat and cold.

CAN I USE THE PRODUCTS DAILY?
Yes, our products are safe to use daily. Feel free to use with the routine that feels best for your hair and skin.

WHAT IF I RECEIVED THE WRONG PRODUCT?
Email us! We’ll be happy to look into the discrepancy and get the product you ordered to you ASAP.

WHAT IF THE PRODUCT I RECEIVED IS DAMAGED?
Shoot us an email. We’ll be happy to look into the issue and get a replacement shipment of the product you ordered to you ASAP.