As a globally recognized, multi-cultural lifestyle brand, we aim to provide travelers with products tailored to their hair and skin care needs.
Order was partially shipped, apparently you will send the rest. I’m only filling this out because I keep getting emails that you want my feedback… not a great experience and I can’t review a product I don’t have.
We are so sorry for your experience and have taken steps to ensure 1) that you have received your products and 2) that orders will be properly packed and shipped on time (we no longer work with the logistics partner who created this issue). We look forward to another chance to serve you in the way you deserve. If there are any remaining concerns please reach out to us 411@theblacktravelbox.com
I really wanted to love this product and experience. However, when I ordered the starter kit that includes 5 trial size products, the first delivery only included 2 of the 5 products…the conditioner bar and the lip balm. I emailed stating what happened and that the other three pieces were missing from my order. Next, I see a an email with just a tracking number with no personal apology for the order being wrong or any communication from anyone directly. Today, I opened the replacement box that I assumed would have the remaining three products that were left out of the first order. What happened? Only two of the three missing products were in this delivery! Disappointing order processing and communication experience. I haven’t tried any of the products other than the lip balm which I like.
Hi Dawn, Thank you for taking the time to share this feedback. We are so sorry for your experience and have since taken steps to ensure 1) that you have received your products and 2) that orders will be properly packed and shipped on time (we no longer work with the logistics partner who created this issue). We look forward to another chance to serve you in the way you deserve. If there are any remaining concerns please reach out to us 411@theblacktravelbox.com
As a retIred flight attendant, As when working I’m always in search of hand and lip moisturizers. And in 31 years of working I only found 2 chapsticks that actually worked. In my 5 years of retirement I’ve only found one, and that’s The Black Travel Box Lip Balm!
Love the entire box.